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Questions & Answers

Have a question? The answer is probably on this page. If not, you can contact us via the contact form.

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Will I receive anything by mail?

No. This product is 100% digital. The good news is that you won't have to wait to start learning. You can begin immediately!

What type of device can I use to access my purchases (computer, tablet, phone)?

The product is accessible from all connected devices: computer, tablet or smartphone, regardless of your operating system (Windows, macOS, Android, iOS). The interface is simple and suitable for on-screen reading, whether you are at home or on the go.

Do I need special software to view the videos?

No software is necessary. All you need is a standard internet browser (such as Chrome, Safari, or Firefox). Everything is already configured for a smooth and pleasant experience, without any technical installation.

Can I download videos and watch them offline?

Yes, absolutely. We have decided to be consistent with the fact that you own what you have purchased for life. You can therefore download video files in two different formats (high and low resolution), audio files (in mp3 format) and the PDFs made available to you.

Is your payment process secure? Is my credit card information safe?

Absolutely! All credit card payments are processed by one of the world's leading financial companies and are 100% secure. Moreover, no team member has access to your sensitive information…

How does payment work and what currencies are accepted?

Payment is made online, securely, by credit card or via the payment methods indicated during registration. You can pay in euros (€) or Canadian dollars (CAD), depending on your country of residence. Once the transaction is validated, you will immediately receive a confirmation email with your access credentials.